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Praise for Dremel Support

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Gsport

Well-Known Member
Supporting Member
Joined
Mar 7, 2013
Messages
48
Location
Colorado Springs, CO
I'd like to express my high praise for Dremel's Customer Service. My 15+ yr old moto tool had finally reached the end of a hard life, tried to fix it with replacement parts, but no joy.

Sent it to Dremel for service, anticipating the customary charge for a reconditioned tool (very reasonable) from their website. When I received it back (within a week of sending it away) it came with a nice letter and a new (reconditioned) tool at NO CHARGE, certainly not what I was expecting.

Thank you Dremel.
 
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